Registered in England.
Company number 10386458

Registered office address
Suite 1 Second Floor Everdene House, Deansleigh Road, Bournemouth, England, BH7 7DU

Ox-SM Limited

To enable organisations to do business better.

"Providing IT Project  Management & IT Service Management capability,

in a framework of best practices,

to enable organisations to do business better."

Ox-SM have over 25 years of IT Service Management and IT Operations experience in the worlds of Academia, SMB, and large corporate organisations, with a proven track record in overseeing Service delivery and support operations, including leading multi-national teams. 


Experienced in a number of different Service delivery models including gated delivery, waterfall, and Agile; we have successfully implemented business improvement strategies using ITIL, and other IT Service Management best practice frameworks. This has included developing and embedding Service delivery frameworks (Promote to Production), Incident, Problem, Change and Configuration ITIL process suites; and the design and delivery of Service Design Package models.


We are an active partner of the ITSMFUK, with our people filling roles from Chair of the ITSMF Service Level Management Special Interest Group (SIG), to a member of the Service Transition SIG working party. We regularly present at local, regional, and national ITSMF events and broadcast on BrightTalk summits in the areas of Service Integration and Management; Service Level Management; Change and Release Management; Configuration Management; and, Service Design Packages.

Specialties: IT Service Management and Integration, IT Service Transition, ITIL, Process design and implementation, Customer Management, Operational Support. Change and Configuration Management, IT Project Management, Enterprise Service Management.


In our IT Project Management portfolio we have successfully engaged with small organisations who need a tam to parachute in to fulfill a business need with extreme rapidity, to providing IT Project Management services as part of a company wide digital tansformation program with a multi national automobile manufacturer. 


Whatever your size, whatever your requirement, Ox-SM Limited have the skills and the people to help you in realising your business goals.